FAQ
Need Help? You’re in the Right Place.
At Wheel It Transportation, we understand that reliable transportation is more than just getting from point A to point B it’s about dignity, independence, and peace of mind. Whether you’re booking for yourself or a loved one, this FAQ page is designed to answer all the most common questions so you feel confident and comfortable every step of the way.
Our goal is to make your ride experience safe, scheduled, and stress-free from the moment you book until you reach your destination.
Personalized Booking Support
Our dedicated team is ready to assist you by phone or email, making the process of scheduling your accessible ride simple and straightforward.
Timely Ride Notifications
Receive clear updates and confirmations regarding your pre scheduled ride, ensuring you’re informed every step of the way.
Transparent Service & Pricing
We offer clear and upfront pricing for your scheduled rides within the Greater City of Sudbury, with transparent rates for all other areas.
Frequently Asked Questions
Find answers to common questions about booking your accessible transportation with Wheel It.
All rides with Wheel It Transportation must be scheduled in advance. We do not offer on the spot or instant bookings. To arrange your accessible ride
Yes, absolutely! To ensure convenience, reliability, and timely service, all of our rides are pre scheduled. This allows us to provide dedicated and personalized transportation tailored to your specific needs.
For any questions regarding your scheduled ride, or to make a new booking, please contact our dedicated support team directly
We support cash credit/debit cards and wallet payments (in app). More payment methods will be added soon.