Privacy Policy
Introduction
WHEEL IT TRANSPORTATION respects your privacy and is committed to protecting it through this Privacy Policy. This Policy explains how we collect, use, disclose, and safeguard your information when you use our ride-booking mobile application (“WheelIt Transportation”, or the “App”), website, and related services (collectively,).
1. Information We Collect
a. Information You Provide Directly
– Name
– Email address
– Phone number
– Payment information (processed securely via Stripe)
– Pickup/drop-off addresses and ride history
– Any information you voluntarily provide via customer support
b. Automatically Collected Information
– Device type and operating system
– IP address and app usage data
– Location data (to enable ride tracking and matching)
– Language and time zone settings
2. How We Use Your Information
We use your information to:
– Schedule and manage ride bookings
– Connect you with verified drivers
– Process payments securely via Stripe
– Provide real-time ride tracking
– Ensure safety and security
– Respond to support requests and inquiries
– Improve our app functionality and services
– Comply with legal obligations
3. Sharing Your Information
We do not sell your personal information. We may share your information with:
– Drivers (for booking and pickup purposes)
– Service providers (such as Stripe for payment processing)
– Legal authorities if required to comply with laws
– Affiliates or successors in case of company reorganization or acquisition
4. Use of Stripe and Payment Data
We use Stripe as our third-party payment processor. All financial data is stored and processed securely by Stripe and not stored on our servers. Stripe’s privacy policy governs your payment information.
5. Cookies and Analytics
Our app may use cookies or similar technologies (e.g., Firebase or similar analytics tools) to analyze usage, improve performance, and ensure secure sessions. You may restrict data sharing in your device settings.
6. International Transfers
Although our services are primarily offered in Canada, we are available globally. Your data may be stored or processed in countries outside your home jurisdiction, including the United States or other locations where our partners operate.
We implement appropriate safeguards (e.g., standard contractual clauses) to protect your information internationally.
7. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Policy, including legal, regulatory, or compliance obligations.
8. Children's Privacy
We do not knowingly collect information from children under 13 years old. By using the app, you represent that you are at least 13 years of age. If you believe we have collected data from a child under 13, please contact us immediately.
9. Your Rights
Depending on your location, you may have the right to:
– Access the personal data we hold about you
– Request correction or deletion of your data
– Withdraw your consent at any time
– File a complaint with a data protection authority
To exercise your rights, please contact us at:
📧 info@wheelittransportation.com
📞 (705) 665-3226
10. Security of Your Data
We implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no internet or mobile transmission is ever fully secure.
11. Do Not Track Signals
We currently do not respond to “Do Not Track” browser signals.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The “Effective Date” at the top will indicate the last revision. We recommend checking this page regularly. Material changes may be notified via app or email.
13. Contact Us
If you have questions about these Terms, contact us at:
WHEEL IT TRANSPORTATION
Email: info@wheelittransportation.com
Phone: (705) 665-3226